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Category: Insights

  • AFCA’s Claims Review Highlights the Need for Change

    AFCA’s Claims Review Highlights the Need for Change

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    Australian Financial Complaints Authority (AFCA) launches consultation on claims handling complaints 28 July 2025. Read the note here. The Australian Financial Complaints Authority is consulting on its approach to general insurance claims handling disputes. The authority has published a draft document that sets out how it approaches various types of claims complaint, set against insurers’…

  • Understanding Sub-Limits in Insurance: Why Accurate Documentation Matters

    Understanding Sub-Limits in Insurance: Why Accurate Documentation Matters

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    When it comes to protecting your valuables with insurance, it’s important to understand the concept of sub-limits—a common but often overlooked detail in many policies. Sub-limits refer to specific category limitations within an insurance policy, which can significantly impact how much you’re reimbursed in the event of a claim. What are sub-limits? While your insurance…

  • Don’t Let the Holidays Leave You Vulnerable

    Don’t Let the Holidays Leave You Vulnerable

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    As the holiday season approaches, you’re likely looking forward to a well-deserved getaway. But amidst the excitement, have you thought about documenting and protecting the valuable possessions you’re leaving behind? Neglecting this simple step could create significant challenges if theft or loss occurs while you’re away. As the holiday season approaches, you’re likely looking forward…