Australian Financial Complaints Authority (AFCA) launches consultation on claims handling complaints 28 July 2025. Read the note here.
The Australian Financial Complaints Authority is consulting on its approach to general insurance claims handling disputes.
The authority has published a draft document that sets out how it approaches various types of claims complaint, set against insurers’ legal obligations and industry standards.
The consultation runs to August 29, and AFCA expects to publish a final approach document late this year.
myVal: New feature to consider
Our app is changing the way insurance claims are recorded and communicated. When a claim is delayed or mishandled, it often falls to the customer to reconstruct a detailed account of what occurred. At present, most claims systems are designed around the insurer’s internal process, they track correspondence, document response times, and record decisions, but offer limited visibility to the customer.
myVal takes a different approach.
Our process begins with an accurate digital record of the item being claimed. From there, myVal logs the date and details of the claim, as well as the insurer’s responses and any follow-up actions or recommendations. This creates a shared timeline of events visible to both the insurer and the insured.
No current system provides this level of transparency.
By documenting each stage of the claim for both parties, myVal brings greater clarity, accountability, and trust to the claims process, helping prevent disputes and improving the experience on both sides.
Take control of your insurance claims. Download myVal and see the difference.
Available on:
Apple Store: https://shorturl.at/V80TL
Google Play: https://shorturl.at/hYWBk
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